At luubet, we believe that gaming should always be fun — never a source of stress, financial hardship, or harm. This page outlines the tools, resources, and commitments luubet has in place to help every Filipino player stay in control and play responsibly.
Gambling is addictive. Know when to stop.
Millions of Filipinos enjoy online gaming every day — and for the vast majority, it stays exactly what it's meant to be: a fun way to unwind after a long day at the office in Makati, a bit of excitement during the weekend in Cebu, or a social activity shared with friends in Davao. luubet is proud to be part of that entertainment landscape.
But we also know that for some players, gaming can stop being fun and start becoming a problem. Problem gambling is real, and it can affect anyone — regardless of income, background, or how long they've been playing. That's why luubet has built a comprehensive responsible gaming framework that gives every player the tools they need to stay in control.
Our responsible gaming program is aligned with PAGCOR guidelines and the standards expected of licensed online gaming operators in the Philippines. We take our duty of care to Filipino players seriously — not just because regulations require it, but because it's the right thing to do.
Important Reminder
Gambling is addictive. Know when to stop. If gaming is causing you financial, emotional, or social harm, please use the tools on this page or contact our support team immediately. Help is always available.
In accordance with Philippine gaming regulations, the luubet Platform is strictly for players who are 21 years of age or older. Age verification is required at registration and enforced on an ongoing basis.
Underage gambling is illegal in the Philippines. If you are under 21, please do not attempt to register or use the luubet Platform.
Every luubet account comes with a full suite of responsible gaming tools, accessible at any time through your account settings. These tools are free, easy to use, and take effect immediately or within a defined timeframe.
Set a maximum amount you can deposit into your luubet account per day, week, or month. Limit reductions take effect immediately. Limit increases are subject to a mandatory 7-day cooling-off period to prevent impulsive decisions. You can set your deposit limit at any time through your account settings.
Set a reminder to notify you when you've been playing for a specified amount of time — 30 minutes, 1 hour, 2 hours, or a custom duration. When the alert triggers, you'll see a notification prompting you to take a break. It's a simple but effective way to stay aware of how long you've been playing.
Take a short break from the luubet Platform by activating a cooling-off period of 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in, deposit, or participate in any game. This tool is ideal if you feel you need a temporary pause without committing to a longer exclusion.
If you feel that gaming has become a problem, you can permanently or semi-permanently exclude yourself from the luubet Platform. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period (minimum 6 months). Contact our support team via live chat to initiate self-exclusion at any time.
luubet's reality check feature displays a summary of your gaming session — including time played, total bets placed, and net result — at regular intervals during your session. This helps you stay grounded and make informed decisions about whether to continue playing or take a break.
If you need to stop playing immediately and cannot wait for a cooling-off period to be processed, you can request an immediate account lock through our 24/7 live chat support. Our Filipino-speaking support team will lock your account within minutes of receiving your request, day or night.
All responsible gaming tools are built directly into your luubet account. Here's how to access them:
Access the luubet Platform and log in using your registered Philippine mobile number and password.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Navigate to the "Responsible Gaming" tab within your account settings to access all available tools.
Choose the tool you need, set your preferred parameters, and confirm. Changes take effect immediately or within the stated timeframe.
Need Help Right Now?
If you need immediate assistance with any responsible gaming tool, our 24/7 Filipino-speaking support team is available via live chat on the luubet Platform. You don't need to navigate account settings — just message us and we'll help you set up the right tool straight away.
Problem gambling can develop gradually. Here are some warning signs that gaming may be becoming a problem for you or someone you know:
Continuing to play or increasing bet sizes in an attempt to recover money you've already lost.
Using money set aside for rent, bills, food, or other essential expenses to fund gaming activity.
Lying to family members or friends about how much time or money you spend on gaming.
Missing work, school, or family commitments because of gaming, or feeling unable to stop even when you want to.
Feeling anxious, irrit able, or depressed when not gaming, or using gaming as a way to escape problems or negative emotions.
Taking out loans, borrowing from family or friends, or selling personal belongings to fund gaming activity.
Gambling is addictive. Know when to stop.
If you recognize any of these signs in yourself or someone close to you, please reach out for help. luubet's support team is available 24/7, and professional help is available in the Philippines.
Answer these questions honestly. If you answer "Yes" to two or more, we strongly encourage you to use luubet's responsible gaming tools or seek professional support.
Have you ever spent more money on gaming than you originally planned to?
Have you ever tried to cut back on gaming but found it difficult or impossible?
Have you ever gambled to escape worry, boredom, loneliness, or personal problems?
Have you ever lied to family members or friends about how much you gamble?
Have you ever borrowed money or sold something to get funds for gambling?
Has gambling ever caused serious problems in your relationships, work, or finances?
After losing, do you feel a strong urge to return as soon as possible to win back your losses?
If you answered "Yes" to 2 or more questions, please consider using luubet's self-exclusion or cooling-off tools, or contact our support team for guidance.
Responsible gaming isn't just a checkbox for luubet — it's a core part of how we operate. Here's what we commit to as a platform serving Filipino players.
We verify the age of every player at registration and conduct ongoing checks to ensure no one under 21 accesses the luubet Platform.
All luubet customer support staff receive regular training on responsible gaming, problem gambling identification, and how to sensitively assist players who may need help.
luubet's systems monitor player behavior for patterns associated with problem gambling. Where concerning patterns are detected, our team may proactively reach out to the player.
luubet's responsible gaming framework is designed to align with PAGCOR's guidelines for responsible online gaming operations in the Philippines.
Whether you're a casual player enjoying a few rounds of bingo on a Friday night or a regular on the luubet slots, these habits will help keep your gaming experience positive and sustainable.
luubet's responsible gaming policy is built on the following core principles that guide every decision we make as a platform:
luubet does not market gaming as a way to make money or solve financial problems. All promotional materials reflect the entertainment nature of gaming.
luubet does not direct marketing communications at players who have self-excluded, set deposit limits, or shown signs of problem gambling behavior.
luubet provides clear information about game rules, return-to-player (RTP) rates, and the nature of random outcomes so players can make informed decisions.
Self-exclusion and account lock requests are processed immediately, 24 hours a day, 7 days a week — including weekends and Philippine public holidays.
This PAGCOR-recommended tagline is displayed prominently across the luubet Platform as a constant reminder that responsible gaming is everyone's responsibility.
luubet is committed to providing a safe, fair, and enjoyable gaming environment for every Filipino player. Use our responsible gaming tools, play within your means, and remember — gaming is always more fun when you're in control.
Gambling is addictive. Know when to stop. | 21+ only | Philippine players only